Privacy And Cookies Policy

Who We Are

Ann Lucas Consultancy Ltd, trading as The Career Haven. Registered in England and Wales, company number 14058911. Registered office: Astwood, 77 Norley Road, Northwich, Cheshire, CW8 2LA. Email: ann@thecareerhaven.com.

Information We Collect

• Contact form details: first name, last name, email address, optional phone number, the type of support you are interested in, your message and the date and time of submission.
• Free guide requests: your name, email address and whether you chose to receive occasional marketing emails.
• Information you choose to share by email or during a virtual coffee, coaching session or training enquiry.

How And Why We Use Your Information

• To reply to your enquiry and arrange a conversation. Lawful basis: legitimate interests in responding to people who contact us, and steps taken before entering a contract.
• To send you the free guide you requested. Lawful basis: consent.
• To send occasional marketing emails, only where you have opted in. Lawful basis: consent, which you can withdraw at any time.
• To keep records of enquiries and clients and to meet our legal and accounting obligations. Lawful basis: legal obligation and legitimate interests.

Service Providers

This website stores website enquiry and guide request records securely and sends the enquiry notification email to me. Email correspondence is handled through our email provider. The free guide is delivered using our email marketing provider, MailerLite. These providers process personal data on our instructions only.

Retention

We keep enquiry records for as long as needed to respond and for a reasonable period afterwards in case you get back in touch, and no longer than necessary for our legal and accounting obligations. Marketing subscribers are kept until they unsubscribe or ask to be removed.

Security

Access to website records and email is restricted to me and, where strictly necessary, to trusted providers supporting the website. Submitted details are never published on the website or shared for advertising purposes. No online transmission is completely secure, but we take reasonable steps to protect your information.

Your Rights

You have the right to ask for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it, to withdraw consent and to data portability where it applies. Email ann@thecareerhaven.com and we will respond. You can also complain to the Information Commissioner’s Office at ico.org.uk.

Children

Our services are aimed at working professionals. This website is not intended for children and we do not knowingly collect information about them.

Cookies And Similar Technologies

This website uses only essential technologies needed for the site to work, including local storage to remember your cookie notice choice. We do not use Google Analytics, advertising cookies, social media tracking pixels or payment providers on this website. If that changes, this policy and the cookie notice will be updated first and non-essential cookies will only be set with your consent.

Changes To This Policy

We may update this policy from time to time. The latest version will always appear on this page.

Contact

For any question about privacy or your information, email ann@thecareerhaven.com, or use the contact form.